If you are not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products. If you prefer email us at [email protected] or whatsapp us.

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

In the confirmation email you will find a number to track your order.

In case it hasn't arrive on time, we are very sorry we do our best to send it on time and without delay.

In case the estimate date has passed please contact our team at [email protected] or the delivery company directly.

We have a waiting list in the product page, when you select the size you want you will find a space to add your email.

If you have received a damaged, missing item or wrong, please send us an email to [email protected]

Lachoix is a portuguese brand, made and design in Portugal and our office is located in our store in Lisbon, Príncipe real. We produce in the north of Portugal.

Pateo do Tijolo, Lisboa, Principe Real

In case it is the code for the first order, please check if you are not buying another item already with a discount, because in that case will not work.

If it is a product without discount, please remove the product from the card and do the process again or clean our browser/cookies.

In case this doesn't work, please email us at [email protected].

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

Shipping destination: Mainland Portugal
Delivery within 2 working days.

Shipping destination: Portugal Islands
Madeira, Delivery within 5-7 working days.
Açores, Delivery within 6-15 working days.

Shipping destination: Europe
Delivery within 2-5 working days.

Shipping destination: United Kingdom
Delivery within 4-6 working days.

Shipping destination: Rest of the world
Delivery within 4-7 working days.

Orders shipping to the United States, Canada, the United Kingdom, Switzerland, and Australia are dispatched on a DDP (Delivery Duty Paid) basis. All import taxes and duties are fully prepaid and clearly displayed at checkout, ensuring there are no additional charges upon delivery. [Updated on 21/09/2025]

Items shipped outside of these areas may be subject to local import duties, taxes and/or charges, which are neither included in the total cost of your order nor reimbursable by Lachoix.

Please see here the table.

Products on sale have already a special price and to avoid over consumption we charge a shipping cost and the item is non-refundable, we only give the option to change size, model or get a credit in store.

Yes.

You may exchange your item within 30 days of delivery, provided it is unused, unworn and returned in its original packaging.

Exchanges are subject to stock availability.

Yes.

If your preferred size is available, you can request a size exchange directly through our returns portal.

If the requested size is unavailable, you may choose another style, receive store credit or request a refund (excluding sale items).

Yes.

You may exchange your order for another model available on our website.

If the new item has a different price:

• If the new item is more expensive, you will simply pay the difference.

• If the new item is less expensive, the remaining balance will be refunded or issued as store credit, depending on the exchange selected.

Exchanges are free of charge for most destinations.

For countries where free exchanges are not available, any applicable shipping fee will be displayed during the exchange process before you confirm your request.

To keep our process efficient, exchanged orders may only be exchanged once for free.

If you wish to return an exchanged item afterwards, the standard return policy will apply.

We have a return and exchange policy of 30 days on products unused and with all the items inside the box.

The shipping costs and duties and taxes are non-refundable and for some countries there is a fee on returns unless you choose store credit.

In case you bought an item from a retailer, the return can only be proceed where the item was bought from.

Items on sale are non-refundable, only exchange or store credit are available.

Please see here the return costs.

To initiate a size exchange or return please access the following link by filling in the text boxes with the order ID and purchase email: https://returns.itsrever.com/lachoix

Any doubt or question you can send an email to: [email protected].

In case you have ordered in pre-order, please send us an email to[email protected].

Yes.

You may exchange your order for:

• a different size

• a different colour (subject to availability)

• another style

If you prefer, you may also choose store credit.

Once your return has arrived at our warehouse, it will be inspected within approximately 5 business days.

If approved, your refund will be processed to the original payment method.

Depending on your bank or payment provider, it may take an additional 5 to 10 business days for the refund to appear in your account.

Returned items must be:

• unworn

• in their original condition

• returned with the original shoe box, dust bag and any accessories

Returns showing signs of wear, damage or missing packaging may not be accepted or may be subject to a reduction in the refund amount where permitted by law.

Orders that are refused or not collected from the carrier or pickup point will be returned to our warehouse.

Once received, we will process the refund.

Please note that the following costs may be deducted from the refund where applicable:

• original shipping costs

• return shipping costs

• customs duties and taxes

• carrier handling or clearance fees

No.

Duties, taxes and customs clearance fees paid on international orders are non refundable by LACHOIX.

Depending on your country's regulations, you may be able to request a refund directly from your local customs authority. We recommend contacting your local customs office for more information.

We are very sorry.

Please contact us within 48 hours of delivery at [email protected], including photographs of the issue.

Our team will review your request and assist you as quickly as possible.

Items purchased at LACHOIX Studio may be returned or exchanged within 15 days, provided they are unused and returned with all original packaging.

Items purchased through one of our retail partners must follow that retailer's return policy.

Return shipping costs vary depending on the destination country.

You can view the applicable return fees during the return process or consult our return cost table here.