Shipping policy

Shipping information

Free Shipping Campaign

• Free shipping on every order excluding last units;
• The amount of the shipping is charged in case you decided to return your order;
• Shipping is not charged for exchanges.

Once you’ve placed your order, we will process it and hand it over to the carrier. A signature may be required upon delivery. If you are not home when the carrier delivers your parcel, they will try one more time and send you a message for you to manage. Please note that we are unable to change a delivery address once the order has been processed. In case you did not collect your order and the carrier sent it back to us, we are unable to re-send your order.

Shipping destination: Mainland Portugal
Delivery within 2 working days.

Shipping destination: Portugal Islands
Madeira, Delivery within 5-7 working days.
Açores, Delivery within 6-15 working days.

Shipping destination: Europe
Delivery within 2-5 working days.

Shipping destination: United Kingdom
Delivery within 4-6 working days.

Shipping destination: Rest of the world
Delivery within 4-7 working days.

Import taxes and duties
If you live in a non-EU country + Norway and Sweden, please check your local import taxes and duties. Lachoix does not cover these import taxes and duties.

Cancelling your order
If you are based in the EU, under the Consumer Protection (Distance Selling) Regulations 2000 (DSRs), you have the right to cancel your order with us provided you give us written notice. Notice can be given any time after your order has been placed, up until 7 working days from the day after you received your order.

We will issue you a full refund excluding the return shipping costs. Please note that in this case, you will need to return the complete order to us. Please secure proper packaging for shipping, as it is your responsibility that your order reaches us in good condition. We recommend retaining proof of shipment from your postal service in case of disputes. If we do not receive the cancelled order back, we will arrange to have it collected from you at your cost.

Shipping costs